Completing a new Care Request for a loved one

Modified on Wed, 02 Aug 2023 at 09:52 AM

After completing your first Care Request, we hope you were able to connect with providers and organise care for your loved one. 

It is, however, normal for your loved one’s care needs to change over time, meaning that it may be necessary to complete a new Care Request. 

When faced with increasing care needs, the last thing families want to do is waste time completing lengthy applications to update information. 

So we’ve made the process simple. 

In this guide we’ll walk you through completing a new Care Request to reflect your loved one’s changing care needs.

Why do a new Care Request? 

If your loved one’s care needs have changed significantly since you first completed a Care Request, there may be areas of their care which aren’t being supported. 

This is because the information in the original Care Request may not reflect what they need help with or the level of care that is now needed. 

Having an up-to-date record of their care needs means that they can access support services that may be beneficial to them. 

When to do a new Care Request 

The change in your loved one’s care requirements will determine when you complete a new Care Request. 

It doesn’t have to be a request with an immediate start, you can enquire about services that will be needed at a later date.

How to complete a new Care Request for your loved one

Completing a new Care Request, whether it’s the second, third or fourth is the same process as you went through in your initial enquiry.

If you want to do a care request for the same person as you have previously requested care for, their details will be saved and available to you. 

Click inside the ‘Loved One’ box to select an ‘Existing Loved One’. 

This will bring up a list of any names you have previously entered and requested care for. 

Choose the name of the Existing loved one that you would like to repeat a new Care Request and the rest of the boxes will auto-populate with their details.

This saves you time when completing the new Care Request, as you won't have to fill out all the details again. 

What information should you provide in a new Care Request?

Here’s a brief recap of the information fields that you must provide information for when completing a new Care Request for your loved one. 

Essential information

The first section of the form asks you to share essential details about your loved one. 

This is used to help our Care Partners understand your loved one’s care context and needs.

If there are changes to their living situation or health condition, you will be able to modify your original request using the tick boxes here. 

Help with daily tasks

In the second section, you can explain the day-to-day activities, such as getting dressed or help with preparing food, that your loved one needs help with.

While these needs could have been minimal at the start of the care journey, many conditions in later life are progressive and cause care needs to increase over time. 

This could mean that activities they could still do six months ago are no longer viable and so they need more help at home with daily tasks to stay living independently.

Use the tick boxes to review your original selection and add or remove additional care needs such as ‘Meal planning and preparation and ‘Nursing care’.

When help is needed

Section three, four and five ask you about the days and times that care is needed.

If your loved one’s care needs have increased significantly and you are looking for more constant care, you may choose live-in care over times of the day/night. 


You will also be asked to select a start date for the new care to begin, either immediately or on a future date. 

Paying for care

To complete the Care Request you'll need to supply details on how care will be funded.

If there has been a change in your loved one’s circumstances that affects how they pay for care, or the funding options available to them, please update this section. 

Submitting your request

Don’t forget to check your new Care Request to ensure it contains all the right information before you submit it.

Proving correct, up-to-date care needs means that you’ll receive the best Care Matches for your loved one. 

Need more information? 

If you have any further questions or would like more detailed information on How to complete a Care Request, read this guide

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